Equipment Warranty & Support

TSG Equipment Warranty and Product Support

Trade Select Group supplies restoration equipment and smart technology designed for demanding job-site conditions. Our product-support process helps customers resolve equipment faults, warranty enquiries and performance concerns as efficiently as possible.

Warranty periods and coverage may vary between products. Refer to the warranty documentation, product manual, invoice or written terms supplied with your equipment for the conditions that apply to your purchase.

Warranty Support for TSG Equipment

TSG provides warranty and product support for eligible restoration equipment purchased through Trade Select Group or an authorised supplier.

Our equipment range includes:

LGR dehumidifiers
Airflow and drying equipment
Water extraction equipment
Moisture monitoring technology
WiFi-enabled restoration equipment
Reporting and software solutions
Associated restoration equipment and accessories

If your equipment develops a fault, contact TSG before arranging repairs, replacing components or returning the product.

What to Provide With Your Warranty Enquiry

Providing complete information allows our team to assess your enquiry more efficiently. Please include:

Your name and business name
Contact telephone number and email address
Product name and model
Equipment serial number
Invoice or order number
Date and place of purchase
A clear description of the issue
Details of when the problem first occurred
Photographs or video showing the fault
Relevant maintenance or service records

Our team may request further information or troubleshooting checks before determining whether the equipment needs to be inspected.

Product Assessment

Warranty enquiries are assessed according to the terms supplied with the product and the circumstances of the reported fault.

Equipment may need to be returned to Trade Select Group or an approved service provider for inspection. TSG will provide return instructions where an assessment is required. Please do not send equipment without first contacting our team.

The inspection may consider:

The nature and cause of the fault
How the equipment has been used
Installation and operating conditions
Maintenance and servicing history
Signs of impact, contamination or unauthorised modification
Compliance with the product’s operating instructions

Following assessment, TSG will advise the available next steps. Depending on the applicable warranty terms and assessment outcome, this may include repair, replacement, technical support or a quotation for non-warranty work.

Items That May Fall Outside Warranty Coverage

Coverage depends on the terms supplied with each product. Issues commonly excluded from equipment warranties may include:

Accidental damage or impact
Misuse or operation outside the product instructions
Unauthorised repairs, alterations or modifications
Incorrect installation or electrical supply
Failure to complete required maintenance
Normal wear and tear
Consumable parts and replaceable accessories
Damage caused by water, chemicals, mould, dust or contaminants beyond the equipment’s specified operating limits
Damage occurring during transport or storage
Faults caused by third-party accessories or components

These examples are general guidance only. The warranty documents supplied with the product determine the applicable coverage.

Transport and Return Instructions

Contact TSG before returning equipment. Our team will confirm the return location, packaging requirements and any applicable freight arrangements.

Equipment should be securely packaged to reduce the risk of damage during transport. Trade Select Group cannot assess responsibility for freight or inspection costs until the product information and reported issue have been reviewed.

Australian Consumer Law

Our products come with rights and guarantees that may apply under the Australian Consumer Law. These rights operate in addition to any written warranty supplied with the equipment and cannot be excluded where the law applies.

Further information about consumer guarantees and warranties is available from the Australian Competition and Consumer Commission.