Privacy Policy

Trade Select Group respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Trade Select Group collects, holds, uses and discloses personal information through our website, communications, services and related business activities.

In this policy, “Trade Select Group”, “we”, “our” and “us” refer to [insert registered company name and ABN], trading as Trade Select Group.

1. Privacy laws

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our organisation.

2. Personal information we collect

The personal information we collect may include:

Your name
Business or organisation name
Postal or service address
Email address
Telephone number
Enquiry and correspondence details
Information included in forms, applications or service requests
Product, service, account or transaction information
Payment and billing information where applicable
Website usage, browser, device and IP address information
Records of your communications with us
Employment or contractor application information

We only collect sensitive information where it is reasonably necessary, you have provided consent, or collection is otherwise permitted by law.

3. How we collect information

We may collect personal information when you:

Submit a website form
Contact us by telephone, email or social media
Request information, a quotation or support
Purchase or enquire about a product or service
Create or use an account connected with our services
Apply for employment, contractor work or a business opportunity
Subscribe to marketing communications
Interact with our website or online content
Communicate with one of our employees, representatives or related businesses

We may also receive information from service providers, business partners, publicly available sources or related entities where permitted by law.

4. Why we collect and use personal information

We may collect, hold and use personal information to:

Respond to enquiries
Prepare quotations and proposals
Supply and support products or services
Process transactions and maintain business records
Administer customer, supplier and contractor relationships
Manage accounts, licences or service access
Improve our website, services and customer experience
Provide technical, administrative or customer support
Send service notices and requested information
Send marketing communications where we have consent or another lawful basis
Assess employment and contractor applications
Protect our systems, website, customers and business
Meet our legal, regulatory, insurance and reporting obligations
Manage complaints, disputes and legal claims

You may choose not to provide requested information. This may limit our ability to respond to an enquiry or provide a requested product or service.

5. Disclosure of personal information

We may disclose personal information to:

Our employees, contractors and authorised representatives
Related companies and business divisions
IT, website, software, hosting and cloud service providers
Payment processors and financial institutions
Delivery, logistics and fulfilment providers
Marketing and communications providers
Professional advisers, including accountants, insurers and legal advisers
Government agencies, regulators, courts and law enforcement bodies
Business partners involved in providing a requested product or service
A purchaser or adviser involved in a proposed business sale, merger or restructure

We do not sell personal information to third parties.

6. Overseas disclosure and storage

Some technology, hosting, cloud, software or support providers may process or store information outside Australia.

The countries involved can change as providers update their infrastructure. Where required and reasonably practicable, we will identify relevant overseas locations through a collection notice or provide current information upon request.

7. Website analytics and cookies

Our website may use cookies and similar technologies to:

Maintain website functionality
Remember preferences
Understand website traffic and usage
Measure marketing performance
Detect technical or security issues

You can manage cookies through your browser settings. Disabling cookies may affect some website functions.

Third-party analytics and advertising services may collect technical information according to their own privacy policies.

8. Direct marketing

We may send you information about our products, services, events or business updates where you have consented or where permitted by law.

Commercial electronic messages will identify the sender and provide an unsubscribe option. You can withdraw your consent at any time by using the unsubscribe link or contacting us.

We will process unsubscribe requests in accordance with applicable Australian spam laws.

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, secure systems, staff procedures, backups and service-provider safeguards. No internet transmission or electronic storage system can be guaranteed as completely secure.

We retain personal information for as long as reasonably required for the purpose for which it was collected, including legal, accounting, insurance and dispute-resolution requirements. Information that is no longer required may be securely deleted or de-identified.

10. Data breaches

If a data breach occurs, we will investigate and respond in accordance with applicable legal requirements.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

11. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In some circumstances, the law may allow or require us to refuse access. If this occurs, we will provide an explanation where legally permitted.

12. Privacy complaints

If you have a concern about how we have handled your personal information, contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will acknowledge the complaint and aim to respond within a reasonable period.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Third-party websites

Our website may contain links to third-party websites, applications or social media platforms. Those third parties manage personal information under their own privacy policies. We are not responsible for their privacy practices or website content.

14. Changes to this policy

We may update this Privacy Policy to reflect changes to our operations, technology or legal obligations. The current version will be published on our website with its effective date.